Job Description
Credit ControllerChelmsfordFullTime-OfficeBasedGeneralResponsibilityWorkingwithintheOperationsDepartment,providingsupporttotheClientManagement teamsforproactivemanagementofaportfolioofclients.TodeliverexceptionalClientservice,maintaininternalandClientrelationships,andeffectivelyidentifyanyriskstopreventlossofincomeandreputationtoourbusiness.ResponsibilitiesCreditControl:Todeliverandmaintainproactiveandeffective.collectionsprocesses,whilstdeliveringexcellentservicetotheClients.Toensurecollectionandfollow-upcallsaremadewithin agreedtimescales.ToensureadequatelevelsofverificationaremaintainedontheClient'sLedgersatalltimes.Torecordandmaintainup-to-datedebtorcontactdetailsTorecordandmaintainthedebtordiaryandcollectionnotesontheoperatingsystem.Toassistthedataprocessingteambyobtainingremittanceadviceandallocationdetailsforexpecteddebtorreceipts.ToidentifyanysalesledgerqueriesandworkcloselywiththeClientManagementteamstoensurethatClientsresolvedisputesquicklyandareawareofanydifficultrecoverysituationsthatmayrequirelegalaction.Maintainingfirst-classClientrelationships,ensuringthatexcellentlevelsofservicearedeliveredsothattheClientSatisfactionlevelsremainhigh.TomakerecommendationsonhowtheCreditControlfunctioncanbeimproved/enhanced.RiskManagement:Toensurethesecurityoffundsatalltimes,minimisingclientlossesandbaddebts.ToworkcloselywiththeClientManagementteamsinreviewingandscrutinisingdebtcollectabilityandrecoverabilitydaily.ToprovideregularfeedbacktotheClientManagementteamsaboutanydebtissuesthatmayimpactuponsecurityorclientretention.MaximiseIncome:Toidentifyandintroducenewbusinessopportunitieswhereappropriate.InternalCustomers:ToworkcloselywithallotherDepartmentstoensurethattheOperationsdepartmentrunsinanefficientandprofessionalwayatalltimes.Anyissuesorconcernsshouldbeescalatedtoseniormanagementimmediately.Toprovidestafftrainingwhereappropriate.TPBN1_UKTJ