Join us as
a Waiter at The Dorchester Hotel, recently recognised as one of ‘The Sunday
Times Top 10 Best Places to Work for’ in 2024, 2025 and ‘Hotel of the year – London’
at the 2024 AA Hospitality Awards. We continually strive to build and nurture a
culture where inclusiveness is part of our DNA, reflected in our values of
passion, personality, respect, working together, and creativity. We believe
that a variety of perspectives enriches our culture and drives our success.
We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Waiter at The Dorchester Hotel, you will have a unique opportunity
to excel in your field. You will learn from your fellow Legends and our
award-winning learning academy to achieve the highest standards in craft,
service, and leadership.
What you’ll
do
As a Waiter,
you'll enjoy your work and take pride in delighting our guests:
* You will be responsible for delivering the ultimate 5-star experience
ensuring that all guest needs are fulfilled during their day. This will include
supporting Head Waiters in running a station, having great menu knowledge,
ensuring food is served in a timely manner whilst ensuring our guests receive
the ultimate experience.
* You'll also show flexibility and creativity in dealing with our guests'
specific requests and in dealing with challenges that may arise during the day.
The items
shared are the essence of a day in the life of a Waiter, but we’ll make sure
you are provided with specifics on how we care for our hotel.
The
operational hours of work are shift-based and may be subjected to change. These
currently set as:
* Monday to
Saturday: 06:00 – 01:15
* Sunday: 06:30
– 01:15
What You'll do
As a Waiter,
you’ll take pride in your role and enjoy providing outstanding service to our
guests.
Your key responsibility will be ensuring a seamless and exceptional
5-star experience for everyone who visits. Here’s what a day in your role might
look like:
* Assist Head
Waiters in managing a station to deliver smooth service and fulfil guest needs
efficiently.
* Running food and
beverages from the kitchen pass to the restaurant, ensuring accuracy and
presentation standards.
* Accommodate
special requests with flexibility and professionalism, ensuring guest
satisfaction at all times.
* Ensuring
chinaware, silverware and glassware are polished and maintained to a high
standard.
* Tackle challenges
that arise during the shift with a problem-solving mind-set and a positive
attitude.
What You’ll Bring
Essential Skills and Experience
* A minimum of 1
years of experience working in high-quality restaurants or hotels.
* Strong knowledge
of fine dining service standards and menu navigation (training will be provided
where necessary).
* A positive and
collaborative attitude, thriving in a team environment.
* The ability to
handle and prioritise tasks including food and beverage serving timings are
kept to the standard.
Preferred Skills and Experience
* The ability to work under pressure whilst maintaining attention to detail and delivering exceptional service
Additional
Information
* Our work schedule
is based on a 4-day workweek (40 hours). We offer training to ensure you’re confident
in our service expectations and fully supported to deliver a world-class
experience.
* This role is a
fantastic opportunity to grow your career in the hospitality industry while
working in an environment that values teamwork, precision, and creating memorable
guest experiences.
What you’ll
get
* Complimentary Stays: Enjoy
complimentary stays with breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food
and beverages at selected bars and restaurants within the Dorchester Collection:
Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
* Employee Perks: Enrol from day 1
into the Aviva Private Pension scheme (we contribute 8% towards your pension);
Benefit from Seasonal ticket loan, Rental deposit scheme, private financial
advice, and Eye care vouchers.
* Training and
Development: Advance in your career by accessing various apprenticeships from Level
2 to Hospitality Degree Level 5. We partner with outstanding nationally
recognised Apprenticeship providers.
* Social Events: Participate in
vibrant social events, including a summer party, winter ball, pub quizzes, and
cultural and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus
when you recommend a friend.
* Well-being Support: Access immediate
well-being advice because we care about our employees.
We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we
can support you through this process.