Job Overview
At AQA, we need leaders to manage seasonal workers who support the exam process. In this role you’ll allocate work, drive performance against KPIs and help deliver best‑in‑class customer service to exam‑period staff.
Responsibilities
* Allocate tasks to seasonal team members.
* Drive performance to meet KPIs and deadlines.
* Support exam period activities such as examiner support, processing exam papers and advising during the summer appeals process.
* Lead and mentor a high‑performing team, ensuring a positive work environment.
Qualifications
* Strong leadership skills.
* Ability to work as a member of a team and use initiative.
* Excellent communication and customer skills (verbal and written).
* Ability to remain calm and focused under strict deadlines.
* Exceptional planning, organisation and administrative skills.
* Knowledge of MS Office and ability to learn new computer systems.
Pay and Hours
Hourly rate: £15.60p/h
Hours: 35 hours per week; 7‑hour shifts between 8am and 7pm. Weekend shifts will be shared. Additional hours may be available based on business needs.
Location
University of Manchester Campus Offices with hybrid working options.
Application Process
Applications are currently open until we have completed the required interviews. We reserve the right to close this advert without prior notice.
Equal Opportunity
Equality, diversity and inclusion. AQA is an equal‑opportunity employer committed to fostering an inclusive and diverse workplace where everyone – regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation or background – is valued, respected and supported to thrive.
Reasonable Adjustments
If you require reasonable adjustments in relation to the application, interview or prospective job, please contact Faye Harrison at fharrison@aqa.org.uk or 07813724161.
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