Job description Contact Centre Manager - Motor Trade Salary: 50k basic, OTE £75,000 Working hours : 5 days out of 7 on a shift pattern, to include weekeds My client is recruiting for an experienced Contact Centre Manager, ideally with motor trade experience, for their award-winning contact centre in Hinckley This is an excellent opportunity for a driven and hard-working Individual to join a great team in a growing business that will reward top performers generously. Fantastic benefits package that includes: Contact Centre Manager Great working conditions Great workforce Excellent bonus structure Free parking Role: Contact Centre Manager Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints. Convert a high volume of inbound and outbound enquiries into appointments and direct sales. Drive team performance while ensuring compliance with all necessary regulations, including FCA policies. Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews. Manage departmental productivity and staffing to ensure optimum coverage and efficiency. Maintain a professional, friendly, and brand-aligned environment within the call centre. Provide insights and feedback on customer trends during daily management meetings. Liaise with internal departments to ensure seamless communication and collaboration across the business. Requirements: Contact Centre Manager Proven experience in a Call Centre Management or similar leadership role. Strong track record of driving sales and customer satisfaction. Exceptional leadership, coaching, and motivational skills. Strong organisational and time management abilities. Confident handling performance-related issues and HR tasks (rotas, holidays, commissions). FCA accreditation (or willingness to obtain). A proactive, professional, and customer-focused mindset. Good team ethics All applications will be treated with the utmost confidentiality MDLOJ Open 10-7 Monday to Saturday, 10-5 on a Sunday Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.