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First Response Technician
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Ready to lead the way in damage restoration?
At Trinity First Response, we are seeking an experienced and driven professional to join our team as a First Response Technician. This is a fantastic opportunity for someone with a strong background in restoration services to take the next step in their career, playing a key leadership role in complex water, fire, and accidental damage restoration projects.
What will you be doing?
As a First Response Technician, you’ll be at the forefront of our damage restoration operations, taking ownership of projects from initial assessment to successful completion. You will lead and support technicians on-site, ensuring high standards of service, safety, and customer care.
Your Responsibilities Will Include
Leading on-site restoration activities following fire, flood, and accidental damage incidents.
Managing installation, monitoring, and maintenance of drying and decontamination equipment.
Conducting detailed damage assessments and producing accurate technical reports and documentation.
Acting as a key liaison between policyholders, insurers, and internal teams to ensure smooth project delivery.
Mentoring and training junior technicians and trainees, fostering skill development and teamwork.
Ensuring compliance with all health and safety regulations and company procedures.
Representing Trinity First Response as a professional and knowledgeable expert in damage restoration.
What We’re Looking For
We’re looking for a skilled technician with strong leadership qualities and a customer-first mindset. The ideal candidate will have:
Proven experience in property damage restoration (water, fire, or accidental).
Strong knowledge of restoration equipment and best practices.
Excellent communication and organisational skills.
A proactive and hands-on approach to leadership and problem-solving.
A full, clean UK driving licence (essential).
Experience liaising with insurers, loss adjusters, and clients (highly desirable).
IICRC or equivalent restoration industry certification (preferred).
In Return, We Can Offer You
Salary: £26,000–£30,000 (DOE) + discretionary performance-related bonus
Plus, Market-leading Benefits
25 days annual leave + bank holidays
Enhanced company pension scheme
Life insurance cover
“Employee of the Month” & “Employee of the Year” awards
Refer a Friend scheme
Extra day’s holiday for your birthday
Paid volunteering/charity day
Support with professional development, including industry training and certification opportunities
Social events and wellbeing initiatives
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
#INDTECH
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Software Development
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