Location: This position is located at 26 Eastgate, Victoria Leeds, LS27JL, United Kingdom.
Role Summary: To achieve the Anthropologie mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity and inspires both the store team and the customer. The role involves setting and achieving strategic short and long-term goals, applying a forward-thinking and omni-channel approach to retail. You will oversee and assume ultimate accountability for store operations, sales, service, product presentation, visual merchandising, profitability, and loss prevention, with a strong focus on employee development and succession. Additionally, participating in building community relationships that reflect the Anthropologie culture.
What You'll Be Doing
People
* Strategically recruit, train, and develop managers to increase daily productivity.
* Assist in developing the management team to ensure succession planning and future growth.
* Manage all aspects of performance development, including appraisals, development plans, coaching, counseling, and disciplinary actions.
* Uphold company standards and act as a strong leader, mentor, and positive role model.
Leadership and Communication
* Lead by example and communicate store and company goals effectively.
* Lead change and innovation, supporting new ideas and initiatives to evolve the retail experience.
* Responsible for the rollout of new training and operational initiatives.
* Possess excellent communication skills in both written and verbal form.
* Manage and motivate the store teams to achieve exceptional customer care.
* Challenge and inspire the team to elevate the store experience through service, merchandising, and displays.
Managing the Environment
* Coach and empower the management team to take initiative.
* Oversee customer service and operations to ensure a positive store environment.
* Exhibit excellent floor presence by leading, training, and coaching.
* Partner with the Visual Manager for effective visual merchandising.
Operations
* Conduct walkthroughs with management for feedback and goals.
* Lead store-level operational procedures in accordance with policies.
* Achieve stock loss goals.
* Develop and implement shipment processing systems for merchandise replenishment.
* Plan and execute projects efficiently.
* Oversee store Health & Safety procedures.
Merchandising and Display
* Collaborate with Visual Manager to create an inspiring yet profitable store environment.
* Coordinate merchandising projects and communicate effectively between retail and visual teams.
* Coach team members on fashion trends and creative solutions.
Commercial Awareness
* Maximize sales and manage stock levels through analysis of reports and market trends.
* Understand store profitability and guide the team accordingly.
* Stay updated on trends, social media, and customer profiles.
* Demonstrate entrepreneurial skills to exceed targets.
Experience & Skills
* Experience in senior management within a fast-paced, creative retail environment.
* Proven ability to impact sales, payroll, and stock loss positively.
* Track record of developing management teams and talented individuals.
* Problem-solving skills with creative solutions.
* Understanding of Anthropologie’s culture and market appeal.
Benefits
* 'Life Leave' – one additional day off annually for personal events.
* Wellbeing support, including Employee Assistance programs, gym discounts, and private medical insurance.
* Employee discounts of up to 40% across URBN brands.
* Travel benefits like season ticket loans and cycle-to-work schemes.
* Structured support for continued learning and development.
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