Job Category: Housing
Location; Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA
Ashfield District Council
Hours Per Week : 37
Start Date : Immediate Start
Salary: £
Overall job purpose
To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.
Key tasks and responsibilities � post specific
Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
To initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services
As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.
To support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.
To administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.
Assist with the review and refurbishment of Sheltered Schemes.
Skills
Essential / Desirable
Assessment
Excellent interpersonal skills (face to face and telephone)
Essential
Application form/interview
Excellent communication skills (verbal/written/face to face)
Essential
Application form/interview
Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy
Essential
Application form/Test
Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc. or equivalent; keyboard skills and ability to create spreadsheets and computer files to facilitate the recording and manipulation of sensitive information and documentation
Essential
Application form/Test
Ability to work on own initiative with minimal supervision.
Office based systems
Essential
Application form
Understanding of social housing related issues and effects on customers
Experience
Assessment
Call handling experience
Essential
Application form
Working within an office environment
Essential
Working with the public within a customer service environment
Essential
Qualifications
Evidence
3 GCSE�s (Grade A � C) or equivalent including Mathematics and English Or, through previous employment experience, able to demonstrate good literacy and numeracy skills.