ID - 1883 Position: Admin Manager Salary: £27,000 - £30,000 per annum Benefits: Comprehensive induction programme Ongoing training and development, the opportunity to build a career Workplace pension Employee discount scheme (Blue Light Card) Free DBS Free on-site parking Shift Pattern: Fulltime Days, 40-hour a week Location: Bury St Edmunds IP33 Job Purpose To manage and oversee all administrative, clerical, and office functions within the nursing home, ensuring efficient day-to-day operations, accurate record-keeping, and full compliance with CQC, GDPR, and company policies. The Admin Manager plays a key role in supporting clinical and management teams, enabling safe, well-led, and effective care delivery. Key ResponsibilitiesAdministrative & Office Management Oversee the daily administrative operations of the nursing home Manage reception, enquiries, calls, correspondence, and visitor logs Ensure efficient filing systems (paper and electronic) are maintained Coordinate office supplies, stationery, and admin resources Compliance, Records & Governance Maintain accurate resident records, staff files, and compliance documentation Ensure records are inspection-ready and meet CQC and local authority requirements Support audits, inspections, and information requests Ensure compliance with GDPR, data protection, and confidentiality standards HR & Staffing Administration Manage staff personnel files, right-to-work checks, DBS documentation, and training records Support recruitment processes including adverts, interview coordination, and onboarding Monitor mandatory training, appraisals, and supervision records Liaise with payroll regarding starters, leavers, absences, and rota changes Finance & Invoicing Support Process invoices, purchase orders, and expense claims Support fee administration, resident contracts, and funding documentation Liaise with local authorities, CCGs/ICBs, and finance teams as required Monitor petty cash and basic financial records in line with policy Communication & Stakeholder Liaison Act as the first point of contact for families, professionals, and visitors Communicate professionally with GPs, local authorities, commissioners, and suppliers Support the Registered Manager with reports, letters, and meeting documentation Operational Support Assist the Registered Manager with rota administration and staffing coordination Support complaints handling, incident documentation, and action tracking Contribute to quality assurance, service improvement, and policy implementation Qualifications & Experience Previous experience in an administrative or office management role Experience within a healthcare, nursing home, or social care setting (desirable) Strong working knowledge of Microsoft Office and care management systems Understanding of CQC standards, GDPR, and compliance processes (desirable) Key Skills & Competencies Excellent organisational and time-management skills High level of attention to detail and accuracy Professional communication and interpersonal skills Ability to handle confidential information appropriately Proactive, reliable, and able to work independently