Salary: £30,000 - 35,000 per year Requirements: Experience in renewals, contracts, sales support, or customer success. Experience working with technology, AV, UC, SaaS, or video conferencing products preferred. Strong attention to detail and organizational skills. Ability to manage multiple contracts and deadlines. Strong communication skills. Responsibilities: Manage the full lifecycle of contract renewals for video conferencing products and services. Track upcoming renewals using CRM / ERP systems and ensure timely customer engagement. Prepare and issue renewal quotations for licenses, subscriptions, support, and maintenance contracts. Work with Sales and Account Managers to maximize renewal rates and identify upsell opportunities. Follow up with customers to secure renewal orders before contract expiry. Create, review, and maintain customer contracts, renewal schedules, and service agreements. Ensure all contract terms, pricing, and product details are accurate. Maintain contract records in CRM / contract management systems. Support the creation of multi-year agreements and enterprise agreements. Act as a point of contact for customers regarding renewals, licensing, and contract queries. Work with vendors / distributors to obtain pricing and renewal quotes. Ensure correct licensing and support coverage for video conferencing platforms. Assist Account Managers with pricing, proposals, and contract structures. Identify opportunities for upgrades, additional licenses, or new services. Provide renewal forecasts and reports to management. Maintain accurate renewal data in CRM. Produce renewal reports and expiry reports. Monitor renewal performance and highlight risks. Technologies: CRM ERP Hardware Support More: We are seeking a Renewals / Contracts Specialist to manage the end-to-end renewals process for our video conferencing products, which include software licenses, hardware maintenance, subscriptions, and support agreements. This position plays a crucial role in ensuring high renewal rates, accurate contract management, and building strong customer relationships while supporting our revenue retention and growth strategies. We offer a collaborative team environment, opportunities for professional growth, and a commitment to work-life balance. last updated 14 week of 2026