Overview
JOSEPH is seeking talented individuals for our outlet at Cheshire Oaks, on a full-time basis, 40 hours per week. Based in Liverpool, United Kingdom.
As a Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. This role is about curating experiences, building relationships and growing with one of London’s most iconic brands.
Key Responsibilities
This will include but is not limited to:
* Commerciality & Sales Generation
o Drive sales with purpose, meet and exceed individual and store targets.
o Share product knowledge, styling ideas and stories behind the collection.
o Stay up to date on new products in the store
o Champion clienteling initiatives to boost sales results
o Understand missed opportunities and work with management team on solutions for underperformance.
* CRM & Customer Experience
o Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
o Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
o Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
o Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
o Re-engagement strategies for lapsed or VIP clients through strategic outreach.
o Exclusive in-store experiences based on customer preferences and spending behaviour.
o Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
o Develop deep brand and product knowledge.
o Drive high service standards and accountability.
o Uphold luxury service and company values.
* Store Operations
o Work with VM standards in line with Guidelines
o If required, ensure stock movements in and out of store are managed accurately to minimise stock loss
o Follow Retail Operations Guidelines and complete Store Operational tasks within the timeframes set
o Ensure compliance with health, safety, and company policies.
o Maintain store upkeep and organisation.
Key Skills & Experience
* Strong people skills — you are approachable, a good communicator & listener and empathetic.
* Experience and knowledge of working within a luxury or premium retail band.
* Passionate about luxury fashion and eager to share that passion with others.
* Understand business needs and are motivated by sales.
* Show strong teamwork skills and the ability to collaborate with others.
* Effective communicator and team motivator.
* Excellent attention to detail and reliability.
Why work with JOSEPH
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. We offer the following benefits as part of our package:
* 33 Days Annual Leave (Full time contracts)
* Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
* Performance awarded commission scheme
* Generous staff discount towards our luxury JOSEPH products & our multi-brand products
* Access to Sample Sales, Social Events & more
Company values
Uncompromising
We are driven by ambitious expectations; we strive to put our best foot forward, each and every time.
Integrity
We do the right thing, never cutting corners or sacrificing quality or principles.
Attention to detail and thoughtful service are central to delighting customers.
Restless
We are curious and entrepreneurial, always looking for new ways to push our brand, our business and our customer experience forward.
Thought, care and a great attention to detail go into everything we do.
Note: In this refined version, em formatting is preserved textually; if required, emulate as plain text.
#J-18808-Ljbffr