We’re looking for a drivenCreative Account & Content Managerto join our team atSM92, a fast-scaling full service digital agency focussed on growth in niche markets across the UK and USA.
You’ll be the vital link between our clients and creative teams – managing web projects, shaping content strategies, and building trusted relationships that drive results.
If you love turning complex ideas into clear, compelling work, and want to grow with a forward-thinking agency, we’d love to hear from you.
Responsibilities
* Own and be responsible for ensuring that all design, web and content projects are managed professionally and delivered on-time.
* Act as the primary point of contact for key accounts, confidently engaging with senior client stakeholders and internal teams.
* Collaborate with internal creative teams, web designers, and external suppliers.
* Translate client briefs into actionable project plans, ensuring clarity on objectives and expectations.
* Maintain regular updates with clients or account teams, managing expectations and approvals.
* Review work for consistency against brief, brand guidelines, and client feedback and coordinate internal reviews (e.g., creative and web QC) before submission.
* Develop and manage compelling content tailored to client requirements, including copywriting, editing, and proofreading.
* Plan and schedule content releases in alignment with client goals and project timelines, using project management tools (e.g., Monday.com and BrandWatch).
* Analyse campaign, project, and content performance data, providing clients with actionable insights and recommendations.
* Maintain an organised central library of client assets, ensuring easy access and efficient workflow for design and content teams.
* Ensure compliance with internal systems (e.g. file naming, project codes, version control).
Requirements:
To excel in this role, you will need:
* Proven experience as an Account Manager, Content Manager, Senior Account Manager, or Project Manager in a digital marketing agency or similar.
* Strong copywriting, editing, and proofreading skills, with the ability to create compelling content tailored to client needs.
* Experience in managing web projects and understanding of market leading systems and techniques to interpret and communicate client requests related to front-end design and functionality.
* Basic understanding of marketing concepts and principles, with knowledge of digital and social marketing best practices and terminology.
* Confident communicator able to translate tools like Figma, WordPress, and HTML/CSS into clear, client-friendly language for senior stakeholders.
* Proficiency in content and project management software (e.g., HubSpot, BrandWatch, Monday.com)
* Demonstrated ability to manage multiple client accounts, coordinate with technical and creative teams, deliver results under tight deadlines, and maintain organised workflows.
* Strong organisational and time management abilities to balance account management, content planning, and project coordination.
* A strategic mindset with a passion for driving client success, fostering collaboration, and contributing to agency growth.
* Experience mentoring or guiding teams, with a commitment to developing talent and sharing knowledge in client management, content creation, and supplier coordination.
What We Offer
* Competitive salary at £35,000 - £40,000 DOE.
* Performance-based bonus opportunities
* Equity/share options
* 5 days of paid sick leave
* Robust training and development programs
* Clear career progression paths
* Vibrant, collaborative, and fun work environment
Job Types:Full-time, Permanent
Pay:£35,000.00-£40,000.00 per year
* Company events
* Company pension
* Cycle to work scheme
* On-site parking
* Private medical insurance
* Sick pay
* Work from home 1 day per week
Schedule:
* Monday to Friday
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing, Public Relations, and Writing/Editing
* Industries
Advertising Services
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