Senior Contract Manager
Permanent | Hybrid Working | Full-time
An established organisation within the housing and property services sector is seeking an experienced Senior Contract Manager to lead and oversee the delivery of high‑value repairs and maintenance contracts.
This is a senior role with significant responsibility for end-to-end contract service management, performance, compliance and value for money across multiple workstreams.
The Role
Reporting at a senior level, you will take full ownership of the contractual relationship with a major repairs and maintenance contractor, ensuring services are delivered in line with agreed terms, legislation, KPIs and customer expectations.
You will play a key role in embedding a robust contract management framework, driving continuous improvement, and ensuring contracts are managed consistently and effectively across the wider property portfolio.
Key Responsibilities
* Lead and manage the overall performance and financial delivery of large-scale repairs and maintenance contracts
* Act as the primary point of contact for contract services, building strong working relationships with external contractors and internal stakeholders
* Oversee contract delivery from tender stage through to mobilisation, service delivery and completion
* Manage contractor performance against KPIs and SLAs, using data, audits and regular performance meetings
* Challenge costs, manage variations and disputes, and ensure strong commercial control at all times
* Monitor budgets, validate invoices and ensure correct use of Schedules of Rates to achieve best value
* Ensure all contract services comply with health & safety legislation, statutory requirements and internal policies
* Implement quality control processes, post‑inspections and service failure resolutions
* Identify opportunities to improve efficiency, reduce costs and enhance service delivery without compromising quality
* Contribute to contract reviews, procurement strategies and future service planning
* Provide leadership, guidance and support to staff involved in contract and service management activities
About You
You will be a confident and commercially astute contract professional with a strong background in managing repairs, maintenance or property-related service contracts.
Essential experience includes:
* Proven experience managing large, complex contract services within housing, construction or property environments
* Strong knowledge of contract law, compliance, KPIs, SLAs and health & safety regulations
* Experience overseeing contractor performance, cost control and financial forecasting
* Ability to manage contractual negotiations, variations and disputes effectively
* Demonstrated leadership and people management capability
* Excellent stakeholder management and communication skills
Desirable:
* Professional qualification or membership (e.g. MRICS, CIOB or similar)
* Experience within social housing or working with responsive repairs, planned maintenance or compliance-related services
* Exposure to contract mobilisation, service transformation or framework implementation
What’s on Offer
* Senior, influential role with genuine autonomy over contract services
* Hybrid working model (minimum office presence required)
* Competitive salary and benefits package
* Opportunity to shape and improve contract management practices at an organisational level