Job Title T Desk Supervisor Role Overview Day-to-day management of the T Desk team to maximize and close out the opportunities available to them. T Desk supports the operation with the realisation of company TQ sales objectives, by means of production of ‘TQ’ quotations along with follow-up on open quotations to secure an order On a typical day you will: * Manage and co-ordinate the day-to-day tasks to ensure all workflows covered * Manage absence and leave of the team to ensure we can still meet operational demand * Monitor the weekly performance to plan, understand individual workflows and know when intervention is required to maximize team output * Conduct weekly sanity checks and ensure all quotes in the system are created correctly to include sales feedback when quotes have been generated incorrectly * Manage and delegate any bespoke request * Provide feedback to the technical leads, where we see repeat requests so that new packages can be developed. * The role will also require you be a productive team member taking on the following work as the rest of the T Desk assistance * Taking leads from the assigned opportunity channel and using the T fixed-price packages to create repair quotation according to priorities. * Using the information in CRM to ensure that the quotations get to the correct...