General information
City/town: Watford Job field: Business Support and IT External closing date: Monday, February 2, 2026 Type of contract: Permanent ID: 5760
Description and requirements
Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.
As theApplication & Platform Support Manager, you are responsible for the operational support, maintenance, and continual improvement of Skanska’s enterprise applications and digital platforms. This includes business-critical systems such as HR, Finance, Customer Relationship Management (CRM), Microsoft 365, the internal Data Platform, and bespoke software solutions.
What you’ll do:
1. Manage the full application and platform service life-cycle, from on-boarding to retirement, ensuring performance, reliability, compliance and up-to-date documentation in the Service Catalogue, Architecture Repository, and Configuration Management Database (CMDB).
2. Own service performance metrics, track costs against market benchmarks, and conduct quarterly value and service reviews to ensure agreed business outcomes.
3. Apply Service Integration and Management (SIAM) principles to integrate and govern multiple internal and external providers, clarify roles and accountabilities, and drive multi-supplier performance with Vendor & Contract Management and Global IT.
4. Monitor performance trends, implement automation and standardisation, and adopt Information Technology Infrastructure Library (ITIL) aligned practices to enhance stability, responsiveness, and efficiency.
5. Partner with Cyber-security and Governance to manage security, data protection, risk, continuity, resilience, and audit readiness in line with regulatory and Skanska IT frameworks.
6. Oversee changes and releases to minimise disruption and coordinate smooth transitions with Digital, Architecture, and Product teams.
7. Lead and mentor internal and matrix supplier teams, build strong relationships with business owners and vendors, and contribute to IT policy, standards, and governance to elevate operational maturity.
What you'll bring to the role:
8. Demonstrable experience in managing application and platform support within a complex business environment.
9. Experience overseeing enterprise tools such as HR and CRM systems, M365 platforms, and business-critical custom applications in a multi-vendor, Managed Service or outsourced environment.
10. Strong stakeholder management and relationship-building skills.
11. Experience with ITIL and SIAM methodologies.
12. Experience in incident, problem, and change management.
13. Experience managing budgets and cost allocation.
14. Strong leadership and people management capability with a focus on collaboration, accountability, and service quality in a matrix environment.
15. Business-focused, service-driven mindset. Excellent communication and stakeholder management skills, capable of translating technical issues into business impact.
16. High attention to detail, and a commitment to maintaining secure and compliant systems.
17. Ability to produce high-quality documentation and reporting.
18. Self-motivated, results-oriented, able to work independently and in teams.
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
More information about the role
Closing date
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.