Job Overview
Based on the values, ambition and culture of Aviva, the Facilities Supervisor plays a key role in ensuring that all colleagues will receive service excellence whilst working within an Aviva workplace. They will have an excellent eye for detail and ensure standards are upheld. They will also have sound knowledge of safe practices, be familiar with best practise cleaning and act in a supporting role to the Corporate Services Manager. The role will be required to deliver exemplary standards and to act as an ambassador for all office services.
Main Duties
1. Manage the client area, welcoming visitors and providing refreshments for clients in meeting rooms.
2. Managing the meeting rooms in the office, ensuring bookings are made for the rooms and the rooms are set up as required to accommodate the different types of meetings.
3. Main point of contact for any events in the building from initial enquiry through to delivery.
4. Liaise with IT to raise any IT related issues or concerns in any of the meeting rooms.
5. Liaise with Aviva colleagues on site and assist the CSC with being the onsite point of contact for Corporate Services.
6. Assist with Manage the stock replenishing of free issue refreshments, including the collection of deliveries and issuing in the breakout space.
7. Assist with the collection of post and issue to Aviva colleagues.
8. Assist with the ordering and stocking of stationery, including printer paper and toners.
9. Liaising with the Colleague Services Co-Ordinator and reporting any workplace issues via the helpdesk.
10. Liaise with the building management team to ensure that all landlord related issues are raised and managed to completion in a timely manner.
11. Completing daily walk rounds ensuring site is tidy, organised and a safe working environment for building users.
12. Complete cleaning audits and raise any cleaning concerns to the onsite/ mobile team.
13. Logging jobs on the system. Chasing and updating colleagues on progress.
What we are looking for
14. Excellent admin and organisation skills.
15. Previous experience working in a corporate environment.
16. Ability to communicate at all levels.
17. Excellent customer services skills.
18. Previous experience working in a building coordination, concierge or reception role desirable.
19. Ability effectively plan and manage own time – self starter and ability to multitask.
20. Understanding of workplace Health and Safety desirable.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at .