Job Description
Our client is a leading organisation dedicated to delivering exceptional products and services. With a commitment to quality and customer satisfaction, they are on the lookout for an enthusiastic Head of Customer Quality to join their dynamic team. If you're passionate about driving improvements and enhancing customer experiences, this is the role for you!
Benefits & Perks:
* Competitive salary
* Supportive work environment
* Opportunities for professional growth
* Flexible work approach
* Regular team-building activities
Responsibilities:
* Manage customer complaints effectively and promptly.
* Utilise a data-driven approach to resolve customer concerns.
* Conduct root cause analysis for all complaints and provide feedback to relevant departments.
* Lead cross-functional reviews to identify and address issues.
* Use in-house systems to support investigations and collate data for monthly KPIs.
* Maintain clear and timely communication with customers, providing regular updates throughout the complaint resolution process.
Essential (Knowledge, skills, qualifications, experience):
* Good standard of education, including Maths and English.
* Excellent Excel skills to support data analysis.
* Strong problem-solving abilities.
* Effective time management skills and a process-driven mindset.
Desirable (Knowledge, skills, qualifications, experience):
* Experience in a quality management role within the manufacturing sector.
* Familiarity with customer service processes and complaint handling.
* Knowledge of root cause analysis techniques.
Technologies:
* Proficient in Microsoft Excel and in-house data management systems.
How to apply: If you're ready to take the next step in your career and make a significant impact on customer quality, we'd love to hear from you! Please submit your CV and a brief cover letter outlining your relevant experience to Gemma. Join us in driving excellence and ensuring the highest standards of customer satisfaction!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.