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We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
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In this role, the UI Designer will be responsible to support voicebots and chatbots.
This position will act as a consultant providing technical guidance and process expertise on speech recognition, conversational technology, and AI.
In this role you will have to:
Use prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat to design, develop and maintain user interfaces and other supporting documentation for clients and their self-service channels.
Work with internal customers to analyze business needs and processes; assist with performing task and work flow analysis.
Build relationships with internal customers such as project managers, developers, and product managers, as well as external customers, to determine business requirements.
Assist with usability testing and other empirical user performance activities.
Develop and maintain knowledge and awareness of standard and evolving contact center metrics and technologies.
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