Element are looking to hire a proactive and relationship-driven Retention & Collections Co-ordinator to join our team at High Wycombe. In this role, you will play a key part in strengthening customer relationships, improving cash collection, and reducing disputes and client withdrawals. Come and Join Element and Make Tomorrow Safer Than Today Build and maintain strong relationships with customers to support effective cash collection and minimise disputes Proactively chase outstanding invoices ahead of audits via phone, email, and MS Teams to ensure timely payment Work closely with Operations, Credit Control, and Management teams to resolve customer financial queries quickly and efficiently Escalate complex issues where appropriate to ensure swift resolution and a positive customer experience Support initiatives to reduce client withdrawals due to non-payment Produce monthly reports for Senior Management, highlighting collections performance, disputes, pending suspensions, and key trends Develop a strong understanding of certification processes (full training provided) to effectively resolve customer queries Assist with annual processes and handle any related customer or financial queries. Strong communication and relationship-building skills Experience in credit control, collections, or customer account management Proactive approach with excellent organisational skills Ability to manage multiple priorities and meet deadlines Problem-solving mindset with attention to detail Hybrid role, with 2 days per week attendance in our High Wycombe office Benefits of working at Element 33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme For more information on Element's BUILT division, please take a look at our e-brochure: https://indd.adobe.com/view/7032c5bd-3645-4c48-86d4-b568d53de400 LI-DG1 To apply please email derek.grist@element.com Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) “If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com ”