As an IT Service Desk Analyst, you’ll be the first point of contact for IT support, helping users resolve issues quickly and confidently. The team resolves over 60% of incidents at first contact, so you’ll gain hands‑on experience from day one.
This Role Offers
* Structured support and clear processes
* Exposure to a mature, enterprise‑scale IT environment
* Training and qualifications to help you progress your IT career
What You’ll Be Doing
* Act as a single point of contact for IT queries and incidents
* Provide first‑line technical support via multiple channels
* Resolve issues at first contact whenever possible
* Log, manage and progress incidents and service requests
* Monitor key IT services and systems
* Work collaboratively with colleagues, suppliers and technical teams
* Help improve services, processes and customer experiences
* Support IT projects and service improvement activity
Candidate Profile
* Enjoys helping people and delivering excellent customer service
* Has an interest in IT infrastructure and operations
* Has experience with Windows, Microsoft 365 or business applications
* Approaches problems calmly and adaptably
* Works well as part of a team and communicates clearly
You don’t need to know everything on day one, what matters most is your attitude, curiosity, and willingness to learn.
J-18808-Ljbffr