Network Engineer Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre. GBR Job Details Network Engineer Hemel Hempstead (Hybrid 3 Days in Office) Annual salary bonus and benefits About the role: We're looking for a hands-on Network Engineer to keep Haven's networks fast, reliable and secure across our Hemel Hub and UK parks. You'll own day-to-day support, maintenance and monitoring for our LAN, WAN and wireless estate, responding to incidents and service requests while contributing to upgrades and rollouts. You'll collaborate closely with the Service Desk, Cloud/SRE and Field Engineering teams to delight our internal users and guests, and you'll keep our documentation sharp and our environment compliant. If you love solving tricky network issues, enjoy multi-site challenges and want to make a visible impact in a friendly, one-team culture, this could be for you. Your opportunity (what you'll do): Triage and resolve network incidents and service requests. Monitor performance and respond to alerts to maximise uptime. Maintain, patch and upgrade network devices. Support LAN, WAN, Wi-Fi and VPN services across sites. Assist with SD-WAN and hybrid cloud connectivity. Contribute to projects (new sites, tech rollouts, upgrades). Keep network documentation accurate and up to date. Follow security policies and escalate complex issues as needed. What we'd like you to bring: Solid grasp of LAN/WAN, VLANs, VPN and wireless technologies. Routing & switching (Cisco/HP or similar). Understanding of network security (firewalls, IDS/IPS, NAC). Exposure to cloud networking (Azure/AWS). Experience with SD-WAN and multi-site environments. Strong troubleshooting, teamwork and customer focus; clear documentation. 5 years in network engineering; CCNA/CCNP (or equivalent) desirable. Bonus points for automation/monitoring tools and ITIL know-how. Why Haven? At Haven, we're one great team, united by our passion for creating amazing experiences for our guests and our people. You'll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment. What's In It For You? - 25 Days Holiday Bank Holidays Holiday Buy Scheme - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.