Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.
Customer Operations Administrator - Volvo
Job Title: B2C Operations Consultant
Location: Maidenhead or Daventry
Salary: Up to £28,000 per annum
Hours: Full-time, shifts between 8am and 6pm with occasional Saturday rota (finish no later than 6pm; approximately 1 in every 6 Saturdays, finishing at 5pm)
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their sales goals and delivering exceptional customer service. By combining innovative marketing strategies with cutting-edge tech, we connect consumers and manufacturers and drive industry transformation. Our work with global brands such as BMW, JLR, Kia, Volkswagen, and Volvo speaks for itself. Join us and help shape the future of automotive excellence.
The Role
As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.
Key Responsibilities
* Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
* Support financial operations, including vehicle finance contracts, cash sales and retailer communications
* Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
* Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
* Maintain accurate records in line with company policies
What We’re Looking For
Key Skills & Experience
* Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
* Strong administrative and organisational skills with the ability to manage multiple tasks
* Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
* Confident handling outbound and inbound calls while maintaining professional communication standards
* SAF qualification preferred
* Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
We’re looking for a proactive, detail-oriented individual who thrives in a fast-paced operational environment and is committed to delivering exceptional service to both customers and colleagues.
Why Join Us
We value our employees and offer benefits including:
* £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
* Education bursaries to develop new skills
* A day off and voucher to celebrate your birthday
* Company pension scheme
* Healthcare plans including private medical insurance and dental cover
* 22 days annual leave rising to 30 with service
* Subsidised car purchase schemes
How to Apply
If you’re ready to join us as a B2C Operations Consultant for Volvo, apply today! We welcome applications from all backgrounds and are committed to an inclusive, supportive workplace.