Job Description
Location: Chiswick | Hybrid (50% office / 50% remote)
Your Role
As a Digital Customer Experience & Loyalty Specialist, you’ll play a key role in shaping how Starbucks connects with customers across EMEA through digital channels. You’ll support the growth of our loyalty program and digital initiatives, working closely with internal teams and license partners to deliver best-in-class experiences that drive engagement and transactions.
This is a fantastic opportunity to join a collaborative team and make a visible impact on how Starbucks grows its digital presence across diverse markets.
What You’ll Do
1. Drive Digital Engagement:
2. Support the execution of customer engagement strategies across EMEA, including seasonal campaigns and always-on initiatives for Starbucks Rewards, Mobile Order & Pay, and Starbucks Delivers.
3. Develop regional toolkits and structured engagement plans to help licensees deliver impactful digital experiences.
4. Champion Loyalty:
5. Work closely with the team to grow Starbucks Rewards membership and deepen customer interactions.
6. Collaborate with agencies and internal stakeholders to optimize loyalty campaigns and lifecycle programs.
7. Deliver Insights:
8. Use data to report on KPIs, identify trends, and share best practices that ...