Posted: 13h ago
The role
umbrella £25.75 AN HOUR
Role Overview
The successful candidate will provide deskside support for incidents and service requests at the Bristol site, supporting a Wintel environment and HP laptop/desktop hardware. The role requires excellent technical troubleshooting skills, a strong customer-focused approach, and the ability to work independently within a fast-paced support environment.
Key Responsibilities
- Provide deskside support for incident resolution and service requests.
- Support and troubleshoot Wintel environments, including HP laptops and desktop hardware.
- Diagnose and resolve hardware, software, and peripheral issues.
- Deliver excellent customer service through effective communication with technical and non-technical users.
- Escalate issues appropriately and collaborate with wider support teams and business partners.
- Work independently, using initiative and sound judgement to resolve issues efficiently.
- Identify opportunities for continuous improvement to enhance the customer experience.
- Contribute to the creation, review, and maintenance of knowledge base articles and support documentation.
- Support walk-up/Tech Bar services and provide face-to-face user assistance.
- Assist with desktop and laptop builds, configurations, deployments, and troubleshooting.
- Provide support for Microsoft Teams and mobile devices, including...
