Overview
The Estates department is looking for a proactive and customer focused Customer Service Officer to join their dynamic team. As a Customer Service Officer in our estates team, you will provide a professional, responsive, and welcoming service to all contractors, estates visitors, college staff and students through any platform – face-to-face, telephone, and digital. The post holder will provide supportive service to management team with administrative duties.
Responsibilities
* Provide a professional, responsive and welcoming service to all contractors, estates visitors, college staff and students through face-to-face, telephone and digital channels.
* Provide administrative support to the Estates management team.
* Contribute to smooth operations in a fast-paced environment and support the team to meet objectives during maternity cover.
* Part-time role: 22.5 hours per week. Working hours 9am to 5pm; days of the week to be discussed at interview.
Organisation and diversity
The College is committed to promoting a diverse and inclusive community and has achieved the Investor in Diversity award. We actively encourage applications from under-represented groups and support positive action under the Equality Act.
Benefits
* A competitive pension scheme
* On-site parking
* Subsidised nursery fees
* Up to 25 days annual leave per year (Pro Rata for part time)
* Additional annual leave available
* Fantastic CPD and inclusive resources for development
* Well-being hours
* Opportunities of volunteering within local community and charities
Working arrangements
We offer a range of family-friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.
Employer and terms
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by The Leicestershire College are different to those of Loughborough College. Please note that employees of The Leicestershire College are based at Loughborough College.
Sponsorship
Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without sponsorship.
How to apply
If you require any support to apply for this job, please email recruitment@loucoll.ac.uk
Role details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Professional Training and Coaching
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