BCMGlobal Mortgage Services are seeking a Loan Administrator to join our Primary Servicing Team. In this role, you will manage various loan portfolios on behalf of our clients, performing a range of post-completion loan servicing activities in line with service level agreements, procedures, and current legislation.
As a Loan Administrator, you will be expected to provide exceptional service, ensuring we always treat customers fairly and deliver the best possible outcomes.
Key Responsibilities:
* Oversee post-completion loan servicing activities, ensuring compliance with SLAs, procedures, and relevant legislation.
* Work across a range of loan portfolios for clients including banks, specialist lenders, and private equity funds.
* Ensure excellent customer service while maintaining a fair and empathetic approach.
* Handle sensitive customer conversations with professionalism and empathy.
* Work as part of a collaborative team to meet deadlines and regulatory requirements.
Who Are We Looking For?
* A strong desire to always do the right thing, in the right way, for the right reasons.
* Excellent organisational skills, with the ability to manage workloads to meet deadlines and regulatory requirements.
* Strong mathematical skills for checking redemption figures, instalment, and interest calculations.
* Excellent verbal and written communication skills.
* Exceptional attention to detail, ensuring all information recorded is accurate, factual, and professional.
* Team-oriented, cooperative, and able to deliver on promises.
* A keen desire to learn quickly and adapt to new systems and concepts.
* An empathetic manner, with the ability to deal with difficult conversations sensitively but appropriately.
* A proactive, can-do attitude with a focus on delivering effective solutions for both customers and stakeholders.
* Proficient in Microsoft Office packages.
Desirable Skills and Experience:
* Previous experience in the mortgage/lending industry.
* Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
* Understanding of applicable regulations governing the financial services industry.
* Customer service experience.
* Knowledge of the loan redemption process.
* Industry-recognised qualifications.
Why Join Us?
This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!
BCMGlobal - Benefits summary for
* 25 days holiday
* Purchase Leave (up to 30 days in total)
* Pension - employer matching up to 5%
* Life Assurance x4
* Private Health Care - Job dependant
* Free fruit Wednesdays
* Free tea / coffee / cordial
* Wellbeing Day
* Volunteering day
* CEG Life app for Crown House
* Showers and locked Bike hut
* Sports & Social Club
* Employee Recognition Scheme
* Employee Referral Programme
* Summer/Christmas Party
* Discretionary Bonus Scheme
* Cycle to work scheme
* Eye care voucher scheme