Technical Support Engineer
Peterborough
£30,(Apply online only) – £35,(Apply online only) DOE
Full-Time | Permanent
Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough.
This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued.
The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.
The Role
This position goes beyond traditional IT support. You’ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services.
Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities.
Key Responsibilities
Technical Support & Systems Management
Deliver 2nd line support for software applications and business systems
Take ownership of escalated incidents through to resolution
Investigate recurring technical issues and implement preventative solutions
Assist with software updates, testing, and feature deployments
Maintain internal support documentation and knowledge resources
Monitor system performance and proactively identify risks
Customer & Technical Account Support
Act as a technical contact for key customer accounts
Deliver onboarding and user training sessions
Provide guidance on best practice system usage
Monitor customer engagement and support retention initiatives
Assist in maintaining excellent service delivery standards
Work collaboratively to improve the customer experience
Database & Data Support (Desirable)
Support SQL database maintenance and integrity
Write and optimise SQL queries for reporting and troubleshooting
Assist with data audits, backups, and validation checks
Investigate data discrepancies and support corrective actions
Support data migration and configuration changes
Skills & Experience Required
Minimum 3 years’ experience within IT, systems, or application support
Strong knowledge of Windows Server environments and networking fundamentals
Experience troubleshooting application and system-related issues
Confident communication skills with the ability to manage customer relationships professionally
Experience using ticketing/service management systems
Strong analytical and problem-solving capabilities
Ability to manage workload independently and prioritise effectively
Desirable Experience
Office 365
SharePoint
Network administration
SQL/database support
What’s on Offer?
Competitive salary of £30,(Apply online only) – £35,(Apply online only) DOE
Permanent full-time position
Monday to Friday working hours (09:00 – 17:15)
Ongoing training and development opportunities
Career progression within a growing organisation
Company laptop and mobile phone
Company pension scheme
Free on-site parking
20 days holiday plus bank holidays
Additional Information
Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting.
A full UK driving licence is preferred.
If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email, or call (phone number removed) for a confidential chat.
INDPB