A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton. The job involves: Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly. Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity. Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes. Managing user account tasks such as password resets, access requests, and basic permission changes. Installing and configuring approved software, updates, and patches on end-user devices. Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required. Providing excellent customer service experiences. About you: What are we looking for? A keen interest in IT Customer service experience would be advantageous Technical IT experience would be advantageous Good communication skills Professional and adaptable, able to provide guidance to both colleagues and senior managers A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills Willing to undertake occasional travel to other UK sites if required Good attention to detail whilst working in a busy environment. 37.5 hours per week Monday-Friday 08.30-17.00 Salary: £26k Holiday: 25 days plus bank holidays plus optional 5 unpaid days Benefits: Life assurance, company pension scheme and rewards scheme Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job