Overview
Join to apply for the Customer Consultant role at Midland Credit Management, an Encore Capital Group Company.
Do you enjoy working in sales‑focused roles or in Customer Service? If you have the resilience and drive to excel in a target‑driven environment and good negotiation skills, this full‑time opportunity could be for you. This role is in our Customer Operations department in our Saltcoats office, KA21 5JT, a short walk from Saltcoats station.
Our team at Cabot Financial has introduced wellbeing initiatives this year to help you feel valued and to take time away from your day‑to‑day role to feel your best.
Salary and Benefits
* A salary starting from £25,396 per annum based on a 40‑hour contract with the opportunity to progress.
* A performance‑related quarterly bonus, paid monthly – you could earn around an additional £300–£500+ per month.
* 31 days holiday (pro rata) including bank holidays, with the option to take up to five additional unpaid days per year.
* Discounts and cashback on hundreds of high‑street shops.
* Overtime opportunities.
* Insurance – healthcare cash back plan, travel insurance, life assurance.
Training And Shifts
You’ll spend the first four weeks in the office for training, Monday to Friday, 8:00am–4:30pm. After training, you’ll move to our weekly shift patterns (40‑hour per week contract):
* Week 1 – Monday to Friday, 8:00am–4:30pm
* Week 2 – Monday to Friday, 9:00am–5:30pm
* Week 3 – Monday: 12:30pm–8:00pm
* Saturday (1 in 3): 9:00am–1:30pm
Please note we are unable to accommodate holidays during the first five weeks of training.
What You’ll Be Doing
* Handling inbound and outbound dialer‑based calls.
* Providing exceptional customer service via telephone.
* Confidently handling calls on difficult topics, supporting vulnerable customers, and delivering solutions with care and empathy.
* Meeting call quality standards and KPIs.
* Tailoring affordable repayment plans to help customers on the road to financial recovery.
Next Steps
If this sounds like you and you have what it takes, apply now. We are looking to interview as soon as possible.
Diversity And Inclusion
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and to feel included. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
Requirements
* At Cabot we are highly regulated by our clients; any successful candidates will undergo a basic credit check and criminal background check.
* We are unable to proceed to interview stage if a CCJ, IVA, two defaults or more, bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18.
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