Job Description
F1 Team - IT Support Engineer
Location – Northampton - Onsite
Salary: £30,000 - £35,000
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service focus. You would be dedicated to an established F1 team. Providing support for any escalated IT issues which may arise.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
1. IT Operational Support: Provide exceptional operational support across the business for all IT services.
2. Customer Service: Must display strong customer service skills with a positive and supportive attitude.
3. Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
4. Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
5. Relationship Building: Cultivate successful relationships within the team and wit...