Introduction
At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.
How you will make an impact
Digital Labs is a high‑impact group within American Express with a mission to build on Amex’s legacy of reinvention to lead innovation in FinTech and create products that make a difference in our customers’ lives. As a Product Manager on this team, you will work with colleagues in the U.S. and U.K. to shape how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that the recommendation engine meets our business goals and provides an optimal customer experience across multiple products, while working closely with cross‑functional teams to monitor performance, refine models, and drive data‑driven enhancements.
Responsibilities
* Proficient understanding of artificial intelligence and machine learning concepts, with hands‑on experience applying these technologies to product development.
* Demonstrated track record of implementing personalization strategies in digital products or services using AI‑driven algorithms to enhance user experience and engagement.
* Strong analytical skills, capable of interpreting data insights to inform product decisions and optimize algorithms for personalized recommendations.
* Experience working cross‑functionally with engineering, data science, and business teams to translate business objectives into technical requirements for AI‑powered features.
* Excellent communication skills to articulate complex technical concepts to non‑technical stakeholders and collaborate effectively in a fast‑paced, agile environment.
Minimum Qualifications
* Senior product manager (or equivalent) with team leadership responsibilities in a forward‑thinking, fast‑paced team environment.
* Product development experience using Agile principles in partnership with engineering teams.
* Experience using traditional AI/ML models to drive new product/solution in the product development lifecycle.
* Proven ability to track and successfully complete complex programs/projects on time, while keeping all stakeholder groups informed and satisfied.
* Passionate about emerging technology and AI – able to succinctly describe latest trends and provide thought leadership on their relevance to American Express.
* Experience using a structured approach to innovate new products that meet the needs of the target audience.
* Experience with data and analytics to drive decision making and product improvement.
* Ability to communicate effectively at all levels, including concise verbal and written executive‑level communications.
* Demonstrated ability to work in a highly collaborative environment with heavy emphasis on partnership.
* Leadership and organizational skills with evidence of managing a creative, innovative set of AI products and teams focused on strategic priorities.
* Basic statistics skills acquired through academic study (e.g., math, computer science, engineering, economics, physics) or comparable work experience.
Eligibility
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for this position.
Benefits
* Competitive base salaries
* Bonus incentives
* Support for financial well‑being and retirement
* Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
#J-18808-Ljbffr