The Role
SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients.
Looking for an Account Executive to join our new business function, ideally with insurance experience in either a commercial or personal lines role, successfully winning new business and managing the process throughout.
Responsibilities & Duties:
* To supervise or carry out the new business function of insurance for clients dealing with telephone enquiries promptly, ensuring fair treatment of our clients
* To process new business quote instructions compliantly and efficiently
* To work with internal lead generators to put together target campaigns with the goal of appointment setting, ‘hot keys’ or renewal date capture
* Cultivate existing clients for recommendations and cross sell and upsell opportunities
* To react to leads generated by existing means (introduces, Website SEO, returning customers, recommendations etc.) in a timely and professional manner
* To achieve pre agreed conversion metrics and targets
* To attend meetings with clients where needed to discuss programme of insurance at both new business and renewal
* To attend networking events, exhibitions, trade fairs, expo’s and similar events where needed
* To ensure that all communications with clients are accurately recorded as per the Firm’s Procedures Manual
* To utilise all markets available which may be better suited to the client’s requirements or which may offer preferential terms
* To develop ongoing, mutually beneficial relationships with Brokers, Clients, Introducers and Insurers
* Negotiate terms with insurers in the best interest of the insured
* Adhere to all company policies as detailed in the company handbook
* Embrace and use Broker Assess for all CPD, ensuring you meet minimum standards as laid out by the firm
* Respond in a timely manner to all client queries and ensure that communications with the customer and/or insurers, or other relevant business contacts are recorded and uploaded on to the firms back office recording system
Skills Required:
* Ability to prioritise and organise own workload to ensure that deadlines are adhered to
* Ability to construct effective written communications, including letters, emails and reports
* Ability to liaise confidently an effectively via the telephone, in writing and face to face
* Able to manage time effectively
* Knowledge and understanding of a wide range of insurance contracts including current market conditions
* Knowledge and understanding of FCA rules and guidelines as well as GDPR & IDD
* Knowledge and understanding of the firms IT system and use of its computer quotation engines
* Willingness to continue to learn and develop
* Entrepreneurial outlook with the ability to cold call (both face to face and over the phone) when needed
* To always act with integrity
* To always act with due care, skill & diligence
* To always be open and cooperative with the FCA, the PRA, any other regulators, compliance teams etc.
* To observe proper standards of market conduct