Property and Adaptations Officer (Small Works and Disabled Adaptations Officer)
£16,023.52 per year (FTE £29,643.52 per year), 20 hours per week; Permanent, Monday – Friday. Ipswich / Hybrid working – 20‑hour‑per‑week hybrid role, with an initial office‑based period to help the post holder to settle in, learn our systems and connect with the team. The ongoing working arrangements will be agreed collaboratively upon appointment.
Key Responsibilities
* Work closely with the Compliance and Planned Works Manager to support the effective administration and delivery of Orwells aids and adaptations service.
* Build strong, trusting relationships with tenants, Occupational Therapists, contractors and partner agencies to ensure adaptations are arranged smoothly and delivered with care and respect.
* Coordinate surveys, documentation and approvals required for small improvement works and adaptation projects, ensuring all information is accurate, complete and processed in a timely manner.
* Support residents and partners with Disabled Facilities Grant (DFG) applications, guiding them through the process and ensuring all necessary paperwork and evidence are submitted.
* Manage and monitor multiple projects of differing sizes and complexities—tracking progress, budgets, timescales and standards to ensure successful delivery.
* Help resolve project‑related issues by liaising with contractors, residents and internal teams, always keeping resident experience and service quality at the forefront.
* Ensure all work complies with health and safety requirements, relevant legislation and organisational policies, maintaining accurate records and audit trails.
* Promote equality, diversity and inclusion in every aspect of your work, in line with the Equality Act 2010.
* Contribute to policy reviews, reporting and continuous improvement of the aids and adaptations programme, using data and feedback to support service development.
Experience we are looking for
* Coordinating the delivery of disabled adaptations and small works, ensuring all required information, approvals and documentation are in place.
* Monitoring budgets, contractor performance and project timelines to ensure work is delivered within agreed cost and time parameters.
* Supporting the identification and securing of available funding for required works, including assisting with grant processes and associated paperwork.
Person Specification
* HNC/D or equivalent, or a degree in a building construction related subject is desirable.
* Design or CAD qualification is desirable.
* Driving licence is essential.
The Benefits of working with Orwell
* 22 days annual leave (pro rata) plus bank holidays.
* Reward and recognition awards.
* Cashback Health plan.
* Access to Blue Light Card – membership fees apply.
* Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
* Wellbeing programme.
Before applying
Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment.
Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
EEO Statement
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.
If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing work@orwell-housing.co.uk.
Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/
By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.
For additional recruitment documents, policies and career guidance, check our career hub - Career Hub | Orwell Housing
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