About the role
We are looking for an experienced Collections Agent to manage a portfolio of B2B clients, ensuring effective payment follow-up and debt recovery. Working in a dynamic, international environment, you’ll collaborate with a international team and report to the Finance Manager.
Key Responsibilities
* Manage a customer portfolio: allocation of received payments, reconciliation (matching), and clearing.
* Automated client follow-up, debt collection, reduction of DSO (Days Sales Outstanding), sending formal demand letters, up to legal recovery with a bailiff.
Requirements
* Education: 2-year degree (equivalent to associate's) in Economics or Business Management.
* Proficiency in professional English.
* Experience with SAP S/4HANA, account reconciliation, clearing, generating aging reports and customer ledger.
* 3 to 5 years of experience in collections, strong knowledge of B2B debt recovery, diverse customer base, handling high-volume reminders through SAP.
* Collaborate closely with the Internal stakeholders to ensure accurate customer account information.