Job title: Technical Account Manager
Location: Theale, Berkshire – 5 days a week in the office.
Salary: up to £45,000 p/a
A growing UK technology distributor is looking for a Technical Account Manager to join its technical team, with a strong focus on Unified Communications. This is a hands‑on role where you’ll work closely with sales teams, reseller partners and suppliers, helping to design solutions, run demos, deliver training and provide advanced technical support. It’s well suited to someone who enjoys mixing deep technical work with customer‑facing activity.
Key Responsibilities
* Provide hands‑on pre‑sales technical support, including solution design, product demonstrations, and partner consultations.
* Deliver post‑sales 2nd‑line technical support, troubleshooting complex UC and networking issues.
* Build and maintain strong relationships with suppliers and partners, acting as a trusted technical contact.
* Deliver technical training, webinars, and certification courses to internal teams and customers.
* Contribute to documentation, knowledge‑base articles, and the development of value‑added services.
Requirements
* Knowledge of IP‑PBX (cloud or on‑prem), IP phones and DECT
* Good networking fundamentals (routing, switching, VLANs, firewalls)
* Comfortable analysing logs, SIP traces or packet captures
* Confident communicator with experience in customer‑facing roles
* Experience delivering training or technical presentations
* Right to work in the UK (no restrictions of Visa and work permits) and a full UK driving licence
We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process.
If you require any accommodations, please contact Zoe Chatley at zoe@thechannelrecruiter.co.uk.
Keywords: Sales Engineer, Pre‑sales Engineer, Technical Consultant, Technical Solutions Consultant, Technical Pre‑Sales Consultant, Pre‑Sales Solutions Engineer
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