Job Responsibilities
* Develop and implement a customer strategy/plan that achieves the annual customer budget.
* Deliver agreed volume, cost price, customer investment (FTT) and profit targets for each of the brands through the designated customer portfolio.
* Manage the monthly and annual sales forecast in commercial planning system.
* Update and maintain customer account plans and all associated documents using agreed company standards.
* Actively work to protect and grow the distribution of Moët & Hennessy brands within the customer(s) in line with channel guidelines.
* Analyse and share sell‑out data using available resources provided through customer EPOS systems.
* Complete pre‑ and post‑evaluation of all price‑promotional activity on given customer(s).
* Ensure timely completion of relevant commercial admin (pricing changes, new line admin, invoice processing).
* Enable effective credit management and cash collection in conjunction with the finance team.
Customer Relationship Management
* Build strong external relationships with the customer across all departments.
* Develop and negotiate annual joint business plans, tracking performance both internally and externally.
* Ensure cross‑functional internal support from category, marketing, and supply teams for key customers.
* Facilitate new commercial ideas and ways of working with customers.
* Build channel‑specific customer plans to ensure the portfolio benefits from emerging sources of growth, e.g. online and convenience.
* Attend all customer trade briefings and networking opportunities to fully understand customer strategies and opportunities for the brand.
* Develop relevant insights and market data to support sales objectives and ensure success, selling with a “category” mindset, talking the customer language with shopper and consumer metrics where possible.
* Collaborate with supply‑chain teams to meet service‑level targets.
* Deliver product education and tasting events as required.
Brand Activation
* Work with the category and marketing teams to deliver store activations and category solutions appropriate for luxury brands.
* Run an annual calendar of price‑promotional activity in line with channel guidelines and focused on maximizing value over volume while reducing sales on promotion.
* Deliver innovative ideas to enable the portfolio to be developed in an increasingly digital world.
Market Intelligence
* Gather and use comprehensive competitor information and analyse weekly brand view data to alert the business to market activity and price changes.
* Identify and recommend new business and brand development opportunities within designated customer(s) using data‑based insight.
* Use consumer, market and retailer information to offer category advice and support to designated customers.
Team Working
* Attend all internal team meetings to understand broader channel agenda and present back to the team on the designated customer(s).
* Support the off‑trade team with participation in transversal projects as required.
Compliance
* Ensure absolute compliance with competition law at all times.
Profile
Education
* WSET certificate (preferred but not essential)
* Degree‑level education
* Full driving licence
Professional experience & knowledge
* Blue‑chip FMCG sales training
* Experience of P&L management
* FMCG national account management experience
* Good knowledge of category management
* Experience managing customers in the online channel
* Exposure to premium / luxury brands
Personal & interpersonal skills
* Drive, energy and passion
* Understanding of luxury brands
* Well organised
* Strong communicator
* Good relationship builder
* Numerate
* Strong negotiation skills
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