Independent Wine Retailer | Full-Time | Up to £30,000 DOE | Lincoln An award-winning independent wine retailer based in Lincolns historic Cathedral Quarter is seeking a passionate and customer-focused Shop & Sales Manager to lead their retail operations. With over 30 years of heritage, this business is known for its exceptional product range, including unique wines and small-batch spirits from around the world, and for creating a warm, welcoming atmosphere for customers both in-store and online. This is an exciting Shop Manager opportunity to join a thriving business with a loyal customer base, strong local reputation, and growing wholesale arm. The Role As the Retail Shop & Sales Manager, you'll play a pivotal role in the day-to-day running of both the shop and online store. You'll be responsible for delivering a first-class customer experience, driving retail and wholesale sales, managing inventory, and supporting tastings and events. Ideal for someone with a hands-on approach who enjoys customer interaction, retail operations, and working as part of a small, close-knit team. Key Responsibilities Deliver an outstanding customer experience. Drive sales through product recommendations and proactive engagement Develop and grow wholesale accounts and commercial opportunities Manage stock, weekly orders, till transactions, and data accuracy Analyse sales reports to drive improvements and inform decisions Coordinate deliveries and customer orders Create engaging product displays and merchandising Maintain supplier relationships and attend key tastings Support planning and delivery of customer tastings and events Stay informed on market trends, new product launches, and competitor activity Maintain a clean, organised, and welcoming retail environment Keep the company website up to date with current products and pricing Respond to customer enquiries via email in a timely and professional manner Skills & Experience Essential: Passion for wine and providing excellent customer service Strong team player and clear communicator Proactive and well-organised, with a hands-on approach Confident in a sales environment and able to deliver great service Desirable: Previous retail or hospitality experience Wine knowledge (WSET training will be provided) Full driving licence Benefits Performance based bonus 37.5 hours per week (including at least 2 Saturdays per month) 29 days holiday (including public and bank holidays) Staff discount and company pension scheme WSET wine training Supplier tastings, local winery visits, and product education opportunities To apply or find out more, please contact us today. This is a fantastic opportunity to join a respected, independent retailer with a real passion for wine and people.