Service Support & Hot Job Coordinator
Job Description
Telent’s Infrastructure Services team, part of the Network Services division, is looking for a Service Support & Hot Job Coordinator to support Fibre Build project delivery, with a focus on Health & Safety.
This hybrid/agile role requires travel to either our Warwick or Chorley office at least one day per week, with home working flexibility. A full UK driving license is preferred.
This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities. You’ll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You'll also handle emergency and welfare job orders, ensuring timely responses, and work with multiple external stakeholders to ensure critical deliveries are completed on schedule.
What you’ll do:
Coordinate utility prints, hazard checks, and obtain permissions for Telent and subcontractor site activities
Liaise with internal teams, subcontractors, and third-party asset owners to secure safe work permissions
Support and maintain performance frameworks that align with business goals and drive improvements
Manage third-party partners to deliver training, processes, and validation tools
Ensure accurate, high-quality data through handling both qualitative and quantitative inputs
Oversee work order creation in collaboration with subcontractors and Supplier Managers
Continuously improve processes and systems, documenting and communicating changes
Ensure compliance with local authority and statutory Streetworks legislation
Meet or exceed all client and internal KPIs
Maintain data accuracy and process compliance across teams and depots
Adhere to Health & Safety policies and procedures
Provide demand plans to align requirements with available capacity for efficient delivery
Apply analysis techniques to address high-priority issues
Work independently while knowing when to escalate or seek guidance
Contribute actively to the team’s performance
Perform other duties as required
Who you are:
You are a proactive, self-motivated professional with strong data analysis and communication skills. You work independently and collaboratively, adapt well to change, and focus on continuous improvement. You're process-driven, customer-focused, and comfortable at managing multiple priorities. A great opportunity for an experienced Administrator looking to step up, or a Coordinator who is ready to grow.
Key requirements:
Analyse and present data clearly to support better decision-making
Identify and help implement process improvements
Confidently apply technical knowledge relevant to the role
Ensure adherence to process standards and quality checks
Gather, clean, and maintain accurate and reliable data
Understand working within constraints and follow privacy/security protocols
Preferably hold City & Guilds or NRSWA Coordination of Streetworks certification – Advantageous to have but NOT essential
Knowledge of safe digging, pipelines, and welfare considerations is advantageous to have
Organise and prioritise workloads effectively to meet deadlines
Communicate clearly and provide excellent customer service
Proficient with MS Office, MS Teams, and relevant technical tools
Self-driven, flexible, and aligned with Telent’s values and culture
Willing to go the extra mile and embrace training opportunities
What we offer:
A career at Telent spans sectors, technologies, and customers—giving you room to grow, learn, and make an impact. We're committed to creating an inclusive culture that values differences and supports everyone to thrive.
Additional benefits include:
Overtime opportunities
26 days holiday (plus public holidays) with buy/sell options
Company pension scheme
Access to a flexible benefits portal
Ongoing training and development
Family-friendly policies
Occupational health and wellbeing support
Discounts on cinema, dining, and shopping via the Telent Reward Scheme
At Telent, diversity and inclusion are at the heart of what we do. We want everyone to feel they belong, can be themselves, and are empowered to achieve their full potential.
Our Telent Core Values:
Be Inclusive, Be Collaborative, Take Responsibility, Be Customer Focused
#LI-Hybrid
#TJ-Hybrid
About Us
About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed