Do you enjoy connecting with your community, promoting local tourism, and delivering outstanding customer service? Are you energised by a fast-paced role where each day brings new challenges and opportunities?
Newquay Town Council is seeking a proactive and enthusiastic Library and Visitor Information Deputy Manager to help lead the delivery of our library and visitor services. This is a key role in shaping the visitor experience in on of Cornwall's most vibrant towns.
Key Responsibilities:
Library & Visitor Services Support
* Oversee day-to-day operations of the library and Visit Newquay spaces, ensuring they are welcoming, well-presented, and stocked with up-to-date information.
* Provide guidance and support to Library and Visitor Information Officers in handling public queries, tourism literature requests and community group access.
* Contribute to library display setups, seasonable themes and community engagement activities.
Marketing and Promotion
* Distribute marketing materials across venues and key locations, ensuring consistency with Council branding.
* Assist with digital content coordination, supporting the Communications Officer and Visit Newquay teams in maintaining an engaging online presence.
* Contribute to the promotion of events and campaigns, identifying opportunities for community outreach and visibility.
Team Supervision and Support
* Supervise day-to-day tasks and rota coverage for Library and Visitor Information Officers and volunteers.
Community Engagement and Customer Experience
* Act as the Council's frontline representative during library events, library sessions and community showcases.
* Support business-focused events that promote footfall, local engagement and visitor satisfaction.
* Gather informal public feedback during events and use it to inform service improvement discussions.
Operational Support and Customer Experience
* Provide day-to-day oversight of venue layout, signage and marketing displays.
* Adapt plans in real-time to address changes in weather, attendance, staffing or site conditions.
* Respond to minor customer concerns or operation issues, escalating when necessary.
What We're Looking For:
Essential:
* ILM or equivalent management/leadership qualification
* NVQ Level 3 or above in Marketing, Communications or a related field
* Strong customer service and public engagement skills
* Experience supervising teams and coordinating events
* Knowledge of health & safety procedures, including Martyn's Law.
* Proficiency in Microsoft Office and digital communications tools
Desirable:
* NVQ Level 3 in Customer Service, Tourism or Libraries.
* Experience in library or tourist information settings.
* First Aid or Fire Marshal training.
* Familiarity with Visit Newquay services.
Benefits:
* Competitive Salary.
* Cycle to work and Techschemes: get discounts of Bicycles, Bicycle accessories, Tech, Gadgets and much more
* 25 days of annual leave in addition to Public and Bank Holidays. This rises to 28 days Annual Leave after 5 years service. Continuous service does apply and pervious services within a Local Authority will count.
* Opportunity to make a positive impact in a thriving coastal community.
Join us in shaping a bright future for Newquay and its residents. Your experience can make a significant contribution to our community's success. Apply today and be a part of our journey
To view the recruitment pack, please click here.
Please note that depending on the number of applicants received, this role may close earlier than the deadline.