Position: Global Platform Analyst - New Models
Job Description
Arrow's Enterprise Computing Solutions (ECS) is a global technology enablement company dedicated to delivering innovative IT solutions that tackle complex business challenges. We pride ourselves on providing value-added distribution, business consulting, and channel enablement services to leading technology manufacturers and their partners in both commercial and government markets.
Join us in making a difference!
Location
EMEA
Department
New Models Business Unit
Reports to
VP Sales ECS, Global New Models
Type
Full-Time
Your Role as a Business Analyst
We are on the lookout for a highly analytical and detail-oriented Business Analyst to support the design and automation of our new models business management system. In this pivotal role, you will bridge the gap between business needs and technology solutions by:
* Gathering, analyzing, and documenting business requirements from stakeholders across departments.
* Translating business needs into functional and non-functional specifications for platform solutions.
* Collaborating closely with regional business analysts and IT stakeholders to ensure accurate implementation of requirements.
* Supporting platform configuration, customization, and testing activities.
* Identifying opportunities to improve existing processes and enhance platform usability.
* Facilitating workshops, interviews, and working sessions to elicit requirements and build consensus.
* Monitoring platform usage and performance, providing insights to enhance user adoption and efficiency.
* Creating and maintaining process maps, user stories, use cases, and other business analysis artifacts.
* Assisting in managing platform roadmaps and prioritizing feature requests based on business value.
* Serving as a liaison between business users and technical teams, ensuring alignment and clarity.
* Supporting change management, training, and rollout of new platform features or upgrades.
What We’re Looking For
* Bachelor's degree in Business, Information Systems, Engineering, or a related field.
* 3-5+ years of experience in a business analyst, operations analyst, or similar role—ideally in the software, SaaS, or tech industry.
* Familiarity with major business platforms (e.g., Salesforce, Oracle, Microsoft Dynamics).
* Strong understanding of business processes in sales, pipeline management, pricing, and customer engagement.
* Experience in building reports, forecasts, and executive dashboards.
* Excellent communication and stakeholder management skills.
* Strong analytical, problem-solving, and organizational skills.
* Self-driven and comfortable working in fast-paced environments.
* Business fluency in English.
Preferred Qualifications
* Certifications such as CBAP, CCBA, or Agile BA.
* Hands-on experience in system configuration or User Acceptance Testing (UAT).
What’s in It for You?
* Competitive and attractive compensation package, including base and variable components.
* A reliable and trusting work environment.
* A cooperative team with flat structures and open communication.
* Opportunities for professional and personal development.
Arrow is an equal opportunity employer, committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified individuals.
Location
UK - United Kingdom - Remote
Time Type
Full Time
Job Category
Business Support