Job overview
An opportunity has arisen for an experienced ICT application and systems team leader to join our digital team that has set out an ambitious digital strategy over the next five years to deliver the very best information and digital solutions with patient care at its core. WAST is a national service, and the Digital Team are representative of this.
The role is full time and permanent working in a hybrid manner with base to be confirmed on appointment. This post within the ICT Department requires an enthusiastic and highly motivated individual who responds positively to new challenges. The ICT Applications and Systems Team Leader will be responsible for delivering a high quality, professional service to the fast-growing Trust’s ICT systems.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The postholder will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT applications and systems across Wales, including the provision of ICT support and advice to managers and users.
Using own initiative, and in accordance with Trust policy, the postholder will also be expected to investigate/resolve and plan multi-faceted ICT systems, to ensure the smooth running of the trust’s ICT Applications and Systems.
In addition, the ICT Applications and Systems Team Leader will be required to provide day to day supervision of ICT Applications Engineers.
Working for our organisation
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria
* Educated to degree level (Information Technology, or related subject) or equivalent demonstratable level of work experience and knowledge
* Knowledge of working with ICT applications and systems
Desirable criteria
* Project Management related qualification.
* Qualification in team leadership, such as the Institute Of Leadership and Management (ILM) Level 2 or 3
* ITIL Foundation qualification
Experience
Essential criteria
* Proven experience of an ICT Applications or Systems role.
* Experience of managing and motivating a team.
* Evidence of leading the design, development and deployment of computer system upgrades and implementations.
* Evidence a strong understanding of windows PC and server operating systems.
* Proven experience of desktop and server troubleshooting.
* Proven experience of supporting all peripheral hardware devices.
Desirable criteria
* Experience of supporting IT within a healthcare environment.
* Experience of working in an Agile Development environment.
Skills and Attributes
Essential criteria
* Ability and confidence to speak publicly to groups of people,Ability and confide, demonstrating ideas, concepts and working software and answer related questions.
* Excellent planning skills. Ability and confidence to lead and motivate a team, chairing team meetings.
* Able to establish good working relationships with people at all levels.
* Be methodical and disciplined in work with meticulous attention to detail.
* Able to work under own initiative.
* Able to communicate with staff on complex business or clinical processes.
* Ability and judgement to lead software development projects according to well defined industry good practice.
* Able to access and manage the competencies and capabilities of team members (guided by capability, sickness and other organisational policies when required.)
* Display high quality written and verbal communication skills.
* Able to learn new technologies and IT systems quickly through both self-study and professional courses.
Desirable criteria
* Ability to speak Welsh
* Understands the Data Protection Act and its implications for the holding of patient information NHS Information flows / services.