Customer Service Adviser
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!
About the Role
As a Customer Service Adviser, you’ll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it’s resolving an issue, offering guidance, or simply making someone’s day a little easier, your role is all about putting the customer first.
What You’ll Do
1. Handle customer enquiries using a variety of media channels
2. Provide clear, accurate information and solutions
3. Maintain detailed and up-to-date customer records
4. Collaborate with internal teams to resolve complex issues
5. Contribute to a positive working environment
What We’re Looking For
6. Excellent communication and interpersonal skills
7. A genuine passion for helping people
8. Strong problem-solving abilities
9. Ability to stay calm under pressure
10. Previous customer service experience is essential
What We Offer
11. Comprehensive training and ongoing support
12. Opportunities for career progression
13. A friendly and inclusive team environment
14. Flexible working options
15. Employee discounts and wellbeing initiatives
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
Job Description
Salary Additional Information
Stirling Information February
The Benefits
16. 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
17. Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
18. Biennial incremental progression until top of your payscale is reached
19. Membership of the Local Government Pension Scheme. For further details visit
20. Up to 6 months full sick pay and 6 months half pay dependent on length of service
21. Carers Leave
22. Up to 4 weeks paid Paternity Leave
23. Access to Health & Wellbeing support
24. Ongoing opportunities for Learning & Development
25. Cycle to Work Scheme
26. Lift share Scheme
27. Car Lease Scheme
28. Technology Benefit Scheme