Senior Technical Handler EL/PL
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Description
We’re seeking an experienced Senior Technical Claims Handler to join our specialist Casualty Claims team responsible for managing liability claims on behalf of a range of leading insurers. In this role, you’ll deliver a high‑quality, end‑to‑end claims service. Working in line with each insurer’s claims philosophy, you’ll proactively drive progress on a varied and often complex caseload, primarily involving claims valued above the £25,000 fast‑track limit. If you thrive on responsibility, enjoy investigative work, and are committed to delivering exceptional outcomes for clients and policyholders, this role offers a rewarding and challenging next step in your claims career.
What will your day look like:
* To establish if cover is in place for the claim.
* To record all claims on the digital claims handling system.
* To investigate all liability claims either from the desk or by instructing loss adjusters.
* To make the decision on liability.
* To negotiate settlement of the claim.
* To ensure compliance with all legal timescales and client SLA’s.
* To build relationships with external clients and stakeholders.
* Experience of policy wording and terms and conditions.
* Knowledge of insurance and the insurance market.
* Knowledge of how to value an injury claim.
* Knowledge of reserving philosophies.
* Knowledge of Civil Procedure Rules and the Claims Portal.
* Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions in depth knowledge of statutory regulations, loss of earnings, future care claims, Smith and Manchester awards higher value claims, litigated cases, cases with multiple defendants.
* To authorise payments to defined limits
* Investigate and respond to complaints received in accordance with Davies and FCA guidelines
* Act as a mentor and coach to junior colleagues
Knowledge and Abilities:
* Good communications skills at all levels.
* Excellent customer service.
* The ability to work as part of a team.
* To take responsibility for your own workload.
* Must be able demonstrate adaptability and flexibility.
* Good planning and organisational skills.
* Good IT skills
* This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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