The DMS Digital Group Ltd is one of the North West's largest and most respected independent office technology providers. With over 30 years of experience, we deliver tailored solutions in Print & Document Management, IT Services, Audio Visual, CCTV, and Telecoms – supporting clients across education, the public sector, and commercial markets.
Our consultative approach allows us to truly understand our customers' needs and create bespoke solutions that help them build effective and efficient workplaces.
The Role
We are seeking a Junior / Tier 1 IT Support Engineer to join our growing IT team at our Head Office in Bolton.
This role is ideal for someone who is passionate about IT, eager to learn, and enjoys solving technical problems while delivering outstanding customer service. You'll provide both remote and onsite support to a wide range of clients and work as part of a supportive and experienced IT team.
Key Responsibilities
* Act as the first point of contact for IT support queries (phone, email, ticketing system)
* Troubleshoot and resolve issues with hardware, software, print solutions, and networking
* Diagnose and resolve issues with Windows, Office 365, and cloud platforms
* Configure and support print management software (e.g., Papercut)
* Assist with account setup, password resets, and Active Directory tasks
* Support installations, updates, and new device setups
* Escalate unresolved issues to senior technical teams when required
* Maintain accurate records and documentation of support requests
* Follow up with clients to ensure issues are resolved to a high standard
* Build strong client relationships through clear communication and a customer-first approach
* Full training provided
Skills, Qualifications & Experience
* Previous experience in a similar role (IT Support, Helpdesk, Desktop Support) or completion of a college IT course/apprenticeship
* Hands-on experience with Windows operating systems
* Good understanding of computer systems, mobile devices, and IT products
* Ability to diagnose and troubleshoot basic technical issues
* Familiarity with remote desktop tools and help desk software
* Excellent problem-solving and communication skills
* Ability to provide clear, step-by-step technical guidance (written and verbal)
* Knowledge of Office 365 (Outlook, Teams, SharePoint, OneDrive)
* Experience with managed print solutions (desirable but not essential)
Benefits
* Access to company vehicle (with associated benefits) once qualified and required to carry out onsite support
* Regular paid-for team-building events
* Dress-down Fridays
* Company pension scheme
* Performance-related bonus scheme
* On-site parking
* Employee discounts
* No weekend work
Job Types: Full-time, Permanent
Pay: £19,000.00-£24,500.00 per year
Experience:
* IT Support: 1 year (preferred)
Work Location: In person