<
IS Analyst - Workplace (Security) - 12m FTC
Job ref: 29081 Category: Support Centre Roles
1. Salary Competitive
2. Location Equity House, Irthlingborough Road, Wellingborough,
3. Contract Type Permanent
4. Hours 38
5. Closing Date 11 February, 2026
6. Business Unit Booker Group
7. Share
,
Equity House, Irthlingborough Road, Wellingborough, NN8 1LT
About the role
As an IS Analyst for Workplace Security, you will play an essential role in delivering secure, stable, and efficient systems that support business performance, customer satisfaction, and cash profit. You’ll be responsible for implementing, maintaining, and improving security measures across Windows environments to protect against threats and vulnerabilities.
This role includes ensuring devices are patched, secure, and compliant; monitoring and reporting on security issues; and responding swiftly to incidents with thorough root cause analysis. You’ll collaborate closely with colleagues across IS, IT suppliers, Tesco Technology, and other stakeholders to drive continuous improvement and ensure seamless integration of security processes.
Main Responsibilities
Health, Safety and Legal (Governance, Security and Controls)
8. Follow change management procedures and maintain system security.
9. Comply with company policies including financial, health and safety, and security standards.
10. Resolve technical and procedural issues following agreed processes, escalating where needed.
11. Ensure compliance with IT supplier contracts and licensing agreements.
12. Champion diversity and inclusion so that everyone feels welcome and supported.
Customer Satisfaction
13. Identify and address issues impacting system stability, availability, or functionality.
14. Prioritise and resolve technical and procedural issues promptly.
15. Specify system enhancements, log deficiencies, and support testing of delivered solutions.
16. Help produce accurate and timely management information.
17. Provide end-user training and guidance when required.
18. Work collaboratively with colleagues, customers, and suppliers to enhance service perception.
19. Identify opportunities to improve processes and maximise system asset utilisation.
20. Support the delivery of system improvements and projects aligned with growth plans.
21. Contribute to projects that enhance cash profit and customer satisfaction.
22. Deliver approved projects on time and within agreed budgets.
Cash Profit
23. Work effectively with suppliers and stakeholders to identify optimal solutions.
24. Follow procedures for the efficient storage and reuse of IS equipment.
Key People You’ll Work With
25. External IT suppliers
26. Booker IT colleagues across systems
27. Tesco Technology teams
28. IT Service Desk
Resources You’ll Be Responsible For
29. Administration of asset management and security systems
30. Management of project development budgets
31. Monitoring system KPIs
32. Producing management information reports
33. Supporting delivery of the asset management system roadmap
You will need
Skills
34. A desire to learn, improve, and contribute to progress.
35. Strong relationship‑building skills with business stakeholders.
36. Excellent troubleshooting and analytical capability.
37. Ability to prioritise workload effectively.
38. Strong written and verbal communication skills.
Experience
39. Good understanding of Microsoft Defender for Endpoints, Ivanti UEM, Sophos, Microsoft Office Suite, and Windows OS.
40. Knowledge of wholesale industry business processes (desirable).
41. Technical project management skills.
42. Service management experience.
43. A track record of consistent results delivery.
What's in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
44. A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
45. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
46. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
47. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
48. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
49. 50% off health checks at Tesco Pharmacy.
50. Exclusive access to discounted RAC breakdown cover rates
51. An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
52. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
53. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
54. Life Assurance - You are covered for death in service life cover of up to three times annual pay
55. Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
56. A great holiday package