Salary: £50,000 per annumShift hours: Full TimeOperations Manager - North East and East of EnglandBenefits:Compass exclusive discounts via PerksAtWorkAccess to industry-leading training and development programmesCompetitive pension contributionsAbout the RoleWe have an exciting opportunity for an experienced Operations Manager to lead the facilities operations across a client contract. This is a key leadership role where you’ll be responsible for delivering high standards of facilities services in line with client expectations and Compass Group procedures.The ideal candidate will have strong operational and people management skills, as well as the ability to maintain high standards in a busy, customer-focused environment.Key ResponsibilitiesFoster and maintain strong client partnerships, focusing on clear communication and service excellence.Provide exceptional customer service, maintaining professionalism and responsiveness in all interactions.Take full accountability for the consistent and effective delivery of all contracted services.Follow all relevant policies, procedures, and site-specific guidelines as set by both the company and the client.Ensure all statutory obligations are fully met, with compliance upheld at all times.Oversee daily tasks with a strong emphasis on safety and adherence to the approved work authorization protocols.Possess a thorough understanding of all operational responsibilities, ensuring alignment with agreed Service Level Agreements (SLAs) and performance benchmarks (KPIs).Ideal Candidate ProfilePrevious experience in operations / contract management rolePrevious Facilities Management experience Strong knowledge of Health & Safety legislation, including COSHHExcellent people management and leadership skillsDemonstrate financial acumenPrevious experience of delivering client/customer satisfactionStrong communication skills, both written and verbalGood numerical skills and budget management experienceProficient with IT systems We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Financial wellbeing programme and preferred rates on salary finance productsAviva Digicare – Free annual healthcare check Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family. Pension scheme and Life Assurance Employee Assistance Programme Holiday purchase scheme Sharebuy Scheme Recognition awards including Be a Star peer recognition and Long Service AwardsEmployee networks created and led by employees for employees Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment, Health & Wellbeing and Travel discountsShopping discounts – Save up to 15% at high street and online stores by purchasing Shopping CardsVodaphone discounts On-going training & development and career pathwaysReference: compass/TP/1428988/195190Location: North East