About the role We’re looking for two proactive, organised and community-minded Community Housing Assistants (CHAs) to join our Customer Experience directorate. These new roles have been created to strengthen service resilience and help us deliver a consistent, high-quality service to our contract-holders. As a CHA, you will provide vital operational support across income recovery, tenancy management, community safety and proactive property management. You’ll work closely with Community Housing Officers (CHOs) to ensure customers receive timely, professional and customer-centred support. Your work will directly contribute to: Improved arrears recovery Reduced ASB escalation More consistent neighbourhood services A better customer experience through timely, proactive contact This is an exciting opportunity to make a real difference in our communities while building your skills in housing management. What you’ll be doing Income Recovery Managing former tenant arrears and recharge accounts Supporting low-level arrears cases using early intervention Maintaining accurate case notes and correspondence in our CRM system Identifying and escalating risks to tenancy sustainment Anti-Social Behaviour (ASB) Support Assisting with evidence gathering and case preparation Supporting early interventions to prevent escalation Escalating safeguarding concerns in line with policy Tenancy Management & Community Support Attending joint visits where risk or procedure requires it Helping CHOs with estate checks, customer contact, and follow-up actions Supporting new-build handovers and tenancy sign-ups Ensuring documentation is completed and stored accurately Property & Neighbourhood Support Carrying out basic property checks and contributing to proactive management activity Supporting improved service consistency during busy periods or absences About you We’re looking for someone who: Loves working with people Is calm, organised, and able to prioritise competing demands Has great communication skills and enjoys problem-solving Can build positive relationships with customers, colleagues and partners Is confident using IT systems and maintaining high-quality records Is motivated to develop within a housing role DBS The successful candidates will need a standard DBS check which we will arrange for you. Application guidance Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement, you only need to match the criteria that has 'Application' next to it in the 'stage of assessment' column. By following this guidance, it will give you the best chance of being shortlisted to the interview stage. Work4 pilot We are currently running pilot of working a 4-day week (4DW) To find out more about how this works for us, you can read the attached 4-day week information leaflet.