Are you passionate about transforming customer challenges into positive experiences?
Or perhaps you are looking to join a transforming business where you can really shape your career?
Our client is a leader in innovative customer solutions, are looking for a dedicated Customer Escalations/Complaints Agent to their Customer Service team. They are constantly evolving business that has consistently been making $6million in revenue and are wanting you to come and put your stamp on a crucial role for them in the business.
What You'll Do:
* Efficiently manage and resolve customer complaints, ensuring timely and fair outcomes in line with company policies.
* Conduct thorough investigations into escalations, collaborating with internal departments to gather insights and implement effective solutions.
* Accurately document all interactions, resolutions, and escalations in our systems to support compliance and drive continuous improvement.
* Act as a customer advocate by identifying recurring issues and sharing valuable feedback to enhance the overall customer journey.
Who They're Looking For:
1. A seasoned customer service professional with proven experience in handling complaints and resolving conflicts.
2. An outstanding communicator with excellent written and verbal skills, capable of navigating challenging conversations with empath...