Overview
A well-established and trusted UK brand operating on a global scale.
Location: Welshpool
Salary: up to £24,000 per annum
Ref: 4284AF
Responsibilities
* Handle appointments to replace tracking units in France either by scheduling engineer visits or supporting customers who are replacing the units themselves.
* Arrange appointments ensuring timely follow-ups and provide support as needed
* Process customer replacements
* Ensure units are correctly configured and working
* Ensure all information is recorded accurately
* Use relevant software as needed
* Build and maintain relationships with customers and installers
* Report any issues to management when necessary
* Any additional tasks as required
Candidate Profile
* Fluent in French (written and spoken) a benefit but not a requirement
* Experience in customer service a bonus
* Excellent communication skills
* Customer focused with a high attention to detail
* Good IT skills
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