Role: Support Engineer
Location: Birmingham
Engagement: 1 month Rolling Contract
Start Date: ASAP
The Role
As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. You’ll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.
Duties/Responsibilities
* Serve as the first point of contact for IT support requests, providing responsive and professional assistance
* Diagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and services
* Install, configure, and maintain desktops and laptops, ensuring they meet company standards
* Manage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientation
* Configure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operation
* Administer and manage Microsoft Intune for device management, application deployment, and policy enforcement
* Support video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetings
* Monitor and resolve IT support tickets promptly, maintaining clear communication throughout the process
* Document IT processes, solutions, and FAQs to build and maintain an internal knowledge base
* Collaborate with IT colleagues to escalate and resolve more complex issues
Skills & Experience
* Proven experience in an IT support or help desk role
* Strong knowledge of Microsoft Office 365 and Windows operating systems
* Experience with Microsoft Intune and MDM solutions
* Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)
* Excellent problem-solving skills and a customer-first mindset
* Strong organisational skills and attention to detail