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This salary range is provided by Unilumin. Your actual pay will depend on your skills and experience — please discuss with your recruiter for more details.
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Unilumin Group Co., Ltd - HR Senior Manager
Role & Responsibilities:
1. Create and review annual plans for service team operations.
2. Oversee the effective operation of the UK service team; act as the primary contact for customer service requests and report back to HQ.
3. Coordinate scheduling for on-site surveys and service visits; allocate engineering teams from both in-house and third-party resources.
4. Work with the sales team to prepare quotations for installation and service activities.
5. Collaborate with commercial and sales teams to identify upcoming project needs and plan service resources accordingly.
6. Maintain an organized stock room and repair center; order supplies to ensure smooth service operations.
7. Keep accurate records of RMA processes and ensure the smooth running of the repair team.
8. Inform customers about planned service visits and update them on ongoing and completed tasks.
9. Maintain a database of service records and tickets.
10. Organize and oversee regular training sessions for external partners.
11. Recruit and train additional service team members as needed.
12. Manage and foster good relations with third-party resources.
Qualifications:
* At least 3 years of experience in a technical role within the AV industry (LED installation experience is advantageous).
* Proven experience in after-sales management.
* Project management experience.
* Higher education qualification in a technical field.
* UK Driving License.
* Fluent in English, both written and verbal.
Seniority level
* Director
Employment type
* Full-time
Job function
* Project Management, Customer Service, Engineering
Industries
* Appliances, Electrical, Electronics Manufacturing
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